What are the Features of Email Incident Response?
Email Incident Response can lower the dwell time of cybersecurity threats with rapid investigation, response and remediation by Mimecast’s expert email security analysts.
Effective communications engage users and inform your analysts: Communications are built into each stage of the incident investigation workflow to ensure users are positively encouraged to report suspicious emails. Your security and IT teams are also part of the workflow communications and receive valuable forensic information when an incident is closed, to help with any further internal investigation.
The Email Incident Response dashboard highlights user reporting accuracy, users that clicked suspicious links and threat types, which enable you to adjust your security program and processes to help maintain the best possible security posture.
What are the Benefits of Email Incident Response?
Security operations centers (SOCs) are often overworked, and experience alert fatigue. As a result, enterprises are failing to analyze all reported emails, since emails reported as suspicious by users can take twice as long for an analyst to review. By routing emails to Mimecast’s SOC, the burden of analysis is removed from your analysts.
Email Incident Response also helps to overcome the challenge of finding skilled cybersecurity professionals; it can relieve the pressure on the SOC to maintain staff morale and help retain current staff. It removes the requirement for costly tools to triage user reported emails without adding yet another console and additional processes to an overburdened SOC.
How is Email Incident Response Improved by Artificial Intelligence?
Mimecast threat intelligence is crowdsourced from a broad base of data and years of experience in cybersecurity. When an email is reported suspicious, it is first inspected using the latest threat intelligence, which is used to enrich the email metadata along with contextual information, such as the user’s past reporting accuracy. Emails ready for analysis are automatically triaged and prioritized, enabling Mimecast’s expert analysts to rapidly classify threats and remediate all instances across your business. These classification decisions are used to strengthen future decisions and classifications with machine learning, which in turn prevent the same threat from reaching other users.