USE CASE

Fulfill DSARs in Minutes: Data Subject Access Request Software

Comply with GDPR, CCPA/CPRA and other data privacy regulations with data subject access request software
designed to accelerate the end-to-end DSAR process.

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WHAT IS DSAR?

What is a Data Subject Access Request?

A Data Subject Access Request (DSAR) is a legal right that individuals have to request access to the personal information that an organization holds about them. Both customers and employees have the same right to file a DSAR, but employee requests are typically far more complex, encompassing all data both about and created by the individual, such as messages exchanged in collaboration tools like Slack and Microsoft Teams.

The right to submit a DSAR is granted under a number of laws and regulations around the world, including the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

THE PROBLEM

Why you need to manage DSARs

With fines reaching millions per incident and strict timeframes for compliance,
proactive DSAR management is essential to avoid regulatory penalties and reputational risk.

Comply with regulatory obligations

DSAR compliance is a core part of any data protection program and applies to all user-generated content—across email, chat, and collaboration tools.

Meet tight timescales

An expanding digital footprint means more data to locate, classify, and verify within limited response windows.

Understand the data you hold

AI-only tools can generate false positives that slow down review and require continuous manual oversight. Mimecast’s approach combines AI precision with human context to deliver more accurate results.

Prepare for data removal requests

Quickly identify which records can be deleted and which company-owned data must be retained to remain compliant with retention policies.

Limit the cost of compliance

Since most DSAR fulfillment costs cannot be charged to the requester, preemptive visibility into your data helps reduce manual review time and overall expenses.

Future-proof your organization

Global data protection laws are expanding. Building DSAR readiness today helps organizations handle Right to Be Forgotten and future regulatory requirements with confidence.

WHY MIMECAST

Accelerate the DSAR process with Aware

Mimecast’s AI-powered DSAR software simplifies every stage of the data request
process—from identification and review to response and delivery—helping teams stay compliant
with minimal effort.

Locate Data Instantly Across Platforms

Leverage AI-powered search and filtering to find relevant data by custodian, keyword, or location. Locate the exact information required for DSAR compliance in seconds.

Enable Comprehensive Data Discovery

Collect complete communication histories, including in-line images, reactions, attachments, and conversation context, ensuring every response is accurate and defensible.

Streamline Fulfillment and Portability

Simplify DSAR workflows with an intuitive dashboard or API integration. Export data in user-friendly formats to deliver timely responses that meet global compliance standards.

Our Approach

Related data governance & compliance use cases

Regulatory compliance

Control audit readiness and proactively address non-compliance across email and collaboration tools.

Learn more

Legal hold & eDiscovery

Preserve collaboration data and reduce time spent supporting stakeholders with legal hold and eDiscovery inquiries.

Learn more

How does Mimecast’s DSAR solution differ from platforms like Osano or OneTrust?

Mimecast focuses specifically on communication and collaboration data, combining AI-driven discovery with contextual insights to locate messages, attachments, and reactions across platforms like Slack, Teams, and email—areas where general DSAR tools often struggle.

Is Mimecast’s DSAR software AI-powered?

Yes. Mimecast uses AI-powered search and filtering to accelerate data discovery, reduce manual review time, and improve accuracy when responding to subject access requests.

Can Mimecast handle DSARs across multiple data sources?

Absolutely. Mimecast’s integration with email and collaboration ecosystems enables teams to locate and export relevant data across multiple environments from a single dashboard.

How quickly can an organization fulfill a DSAR using Mimecast?

Response time depends on data volume and complexity, but Mimecast’s automation and centralized workflows significantly reduce the manual work—helping most organizations respond within regulatory timelines.

Does Mimecast support Right to Be Forgotten and data deletion requests?

Yes. Mimecast enables organizations to locate, review, and securely delete personal data when required by data privacy laws, while retaining business-critical records as necessary for compliance.