Email Security Plans FAQ - For Customers
Why is Mimecast introducing new email security plans?
Mimecast is committed to providing our customers with the most advanced email security solutions available. As the cyber threat landscape evolves, we are enhancing our product offerings to ensure all Mimecast customers receive the best protection against sophisticated threats, including Business Email Compromise (BEC) and advanced phishing attacks.
What benefits do the new plans offer?
Our new email security plans provide:
- Enhanced protection against the latest cyber-attacks.
- Simplified packages that are easier to understand and manage.
- Clear upgrade paths to accommodate your growing security needs.
Are any of my products or services going away?
No, the products and services your organization has purchased will remain online, uninterrupted, and unchanged.
When will legacy plans no longer be supported?
As of August 15th, 2025, new Mimecast customers must purchase the new email security plans.
What legal terms need to be signed for the new plans?
To implement our advanced features, including the use of AI within our products, a standard 1-page legal agreement will need to be signed. This agreement outlines the terms of use and ensures compliance with our AI governance standards.
Will there be a cost associated with this upgrade to the new plans?
In some cases, there will be an additional cost to migrate to the new plans. Standard price increase terms will apply. This will vary based on the products and services your organization currently owns. Speak with your account manager for more information regarding price increases.
Where can I get more information about the new plans?
For detailed information about our new email security plans, please contact your account manager.
Do I need to take immediate action?
While your current services will continue uninterrupted, we recommend discussing an upgrade with your account manager as soon as possible. This will ensure you have the most advanced protection available against today's sophisticated cyber threats. This FAQ aims to clarify the transition process and highlight the benefits of upgrading to Mimecast's latest email security solutions. If you have any further questions or need assistance, please don't hesitate to reach out!