Mimecast support packages
Every organization is different, which is why we’re offering three levels of support for you to choose from. Each package is designed to help you configure, optimize, and seamlessly integrate into your security ecosystem
Included Services |
Basic |
Advanced |
Premium |
|---|---|---|---|
| Online Case Initial Response SLA (Business Hours*) | 12 | 6 | 3 |
| Mimecaster Central Support Community | ✓ | ✓ | ✓ |
| In-Product Reporting | ✓ | ✓ | ✓ |
| Access to the Mimecast Knowledge Base | ✓ | ✓ | ✓ |
| Business Continuity Planning Manual | ✓ | ✓ | ✓ |
| P1 Critical Issue Phone Support | ✓ | ✓ | ✓ |
| 24 x 7 x 365 Phone Support | ✓ | ✓ | |
| Priority Phone Support Routing | ✓ | ||
| Technical Account Manager | ✓ | ||
| System Optimization Assessment | + | + | ✓ |
* 8am-6pm in your local time zone
+ purchased separately based on requirements
