Support Packages

    Technical Support

    Your success is our highest priority, which is why we’re committed to you throughout your entire customer experience. From implementation onward, Mimecast is dedicated to helping you achieve the best possible business outcomes.

    Support packages for your success

    Every organization is different, which is why we’re offering three levels of technical support for you to choose from. From specialized support to a dedicated Technical Account Manager, each package is designed to help you configure and optimize our solutions within your security ecosystem.

    Support at scale

    Get the technical and product support best suited to your organization’s size and needs.

    Security made easy

    Our accessible team and self-service options help you better mitigate risk and deliver results.

    Empower your team

    Take advantage of training services to educate your team and get the most out of our solutions.

    Support packages at a glance

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    BASIC

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    ADVANCED

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    PREMIUM

    Online Support Case Management (Response Time in Business Hours)*

    12 6 3

    Mimecaster Central Support Community

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    Robust Reporting and Account Assessments

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    Access to the Mimecast Knowledge Base

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    Business Continuity Planning Manual

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    P1 Critical Issue Phone Support

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    24 x 7 x 365 Case Submission


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    Priority Phone Support Routing



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    Specialist Technical Account Manager



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    System Optimization Assessment

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    * 8am-6pm in your local time zone
    + purchased separately based on requirements

    Technical support hub for customer requests

    If you are a Mimecast customer, visit the Support Hub on Mimecaster Central to:

    • Log in to the Mimecast Community
    • Create a new support case
    • View your case history
    • Submit updates to existing cases
    • Access Customer Support Hub
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    Customer Portal

    Access email, calendar and archive information, as well as send encrypted messages - all from any computer or device with an internet connection.

    Ready to get started?

    See how Mimecast can help your organization Work Protected™

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