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Phishing reporting volumes are rising. SOC capacity isn't

As security awareness programs mature, the number of emails users report climbs with them — flooding the abuse mailbox with high-volume, largely benign submissions. Most SOC teams respond by deprioritizing the queue, batching it to business hours, or handing it to junior analysts. That leaves real threats exposed overnight, in the exact window attackers exploit most.

66% of SOC teams

SOC teams can't keep pace with incoming alert volumes — SANS Institute, 2025 SOC Survey

User-reported queues

User-reported queues often go uninvestigated overnight — the window attackers often exploit the most.

Automation-only tools

Automation-only tools push edge-case review and AI tuning back onto the customer's team.

A fully managed service built for the problem automation can't solve

Analyst-driven investigation

24×7 expert review. Every submission assessed by email security analysts with real-time threat intelligence.

Full remediation, not just classification

Sender blocking, cross-mailbox removal, and detection logic updates applied to Mimecast Email Security.

No new console required

Works with your existing report button. API outputs route directly to your SIEM, SOAR, or case management platform.

How MEIR works

From the moment a user reports an email, MEIR owns the workflow end to end. Your team receives analyst-confirmed outcomes — not another queue to manage.

User reports a suspicious email

Via existing report button. No change to end-user behavior.

Analyst investigation begins

A Mimecast analyst reviews the report as AI-powered auto-classification and similarity matching are automatically applied.

Threat classified with context

Phishing, BEC, malware delivery, credential harvesting, or benign. Transmission notes explain why the message reached the inbox and what policy gap or misconfiguration allowed it.

Remediation executed

Sender blocked. Messages removed across all affected mailboxes. Detection logic updated in the Mimecast Email Security solution. All done within minutes.

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Free your SOC from the noisiest queue in security

Most SOC teams spend hours every week on user-reported email — often analysts who should be doing higher-value work. MEIR removes that queue entirely, not just the benign submissions. The result: a security team that responds to real threats instead of triaging noise.

We already have a SOC. Do we still need MEIR?

Most MEIR customers had a SOC when they bought it. The question is where user-reported email sits in your priority stack. For most teams it's noisy, largely benign, and not where their best analysts want to spend time. MEIR removes the highest-volume, lowest-signal queue so your SOC can focus on actionable threats.

How does MEIR compare to an automation-only tool on cost?

Automation tools shift the work — your team still tunes the model, reviews edge cases, and explains misclassifications. The fully-loaded comparison, including tuning time and analyst hours, typically closes the gap or favors MEIR. And unlike a single mid-level analyst dedicated to abuse mailbox work, MEIR is 24×7.

Does MEIR replace our existing phishing report button?

No. MEIR integrates with the reporting button your users already use — Microsoft, KnowBe4, Proofpoint, and others. Your end users don't change how they report email, and you don't change your awareness training vendor.

What happens when the analyst team misclassifies a message?

Mimecast owns the outcome contractually. Admins can dispute classifications and add context via a Follow-up workflow, triggering analyst reassessment. There is one team accountable for the result — not an automation tool that leaves the edge-case responsibility with your SOC.

How do we trial MEIR before committing?

Through a proof of value (POV). Submit real suspicious emails from your environment — or samples we provide — and Mimecast analysts respond exactly as they would for a paying customer. You see the classification, threat intelligence, transmission notes, and remediation actions before you sign anything. No console deployment required for the trial.