Support to suit your needs

Our 24/7 helpdesk is staffed by highly-skilled, email management-savvy engineers. As a Mimecast customer, you automatically benefit from unlimited access to the Mimecast Knowledge Base and free email support during standard business hours.

If you have greater support needs, we can help with one of the following enhanced support options:

  • Mimecast Business Support - Mimecast Email Support plus telephone access to our team of support engineers during standard business hours
  • Mimecast Priority Support - Mimecast Business Support plus 24/7 telephone access to our team of support engineers
  • Mimecast Platinum Support - Mimecast Priority Support plus a named Technical Account Manager, a bi-annual account audit and review, and a bi-annual service capability update along with new feature presentation

Get Support

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