Get Remediation Incident


  • This endpoint can be used to get information about an exisiting incident. The information includes incident creation critieria, rememdiation status counts and information to restore a message, if needed.


  • In order to successfully use this endpoint the logged in user must be a Mimecast administrator with at least the Services | Threat Remediation | Read permission.


To use this endpont you send a POST request to:

  • /api/ttp/remediation/get-incident

Request Headers

The following request headers must be included in your request:

Field Description
Authorization Please see the Authorization guide for more information on building the Authorization header.

A randomly generated GUID, for example,

x-mc-app-id The Application ID provided with your Registered API Application.

The current date and time in the following format, for example,

Tue, 24 Nov 2015 12:50:11 UTC

Request Body

     "data": [
       "id": "String"
Field Type Required Description
id String Required The Mimecast ID for a remediation incident, provided when an incident is created


     "fail": [], 
     "meta": {
      "status": 200
     "data": [
       "code": "String", 
       "successful": "Number", 
       "identified": "Number", 
       "reason": "String", 
       "id": "String", 
       "create": "Date String", 
       "modified": "Date String", 
       "searchCriteria": {
        "to": "String", 
        "unremediateCode": "String", 
        "from": "String", 
        "fileHash": "String", 
        "messageId": "String", 
        "date": "Date String", 
        "end": "Date String", 
        "restoreCode": "String"
       "failed": "Number", 
       "type": "String", 
       "restored": "Number"
meta object
Field Type Description
status Number The function level status of the request.
Field Type Description
status Number The function level status of the request.
Field Type Description
reason String The reason provided when an incident was created
code String Incident code, used as a referece for a remediation incident
identified Number Number of messages identified by the search criteria
searchCriteria Search Criteria Array Conditions used to build a remediation incident. Includes messageId, file-hash, from or to addresses.
create Date String Date that the remediation incident was created
modified Date String Date that the remediation incident was last updated
restored Number The number of messages restored as part of the incident
failed Number The number of messages that failed to remediate as part of the incident
id String The Mimecast ID of the remediation incident, provided when the incident was created
type String The type of incident action taken. Can be one of: notify_only, automatic, manual or restored
successful Number The number of messages successfully rememdiated as part of the incident
Search Criteria
Field Type Description
unremediateCode String Code used to restore messages that were previously removed by rememdiation incident
start Date String The start date from the remediation incident creation
fileHash String The file hash provided during the rememdiation incident creation
messageId String The message ID provided during the rememdiation incident creation
restoreCode String The code provided to restore a message
from String The sender address provided at the remediation incident creation
end Date String The end date from the remediation incident creation
to String The recipient address provided at the remediation incident creation

Sample Code

Sample code is provided to demonstrate how to use the API and is not representative of a production application. To use the sample code; complete the required variables as described, populate the desired values in the request body, and execute in your favorite IDE.  Please see the Global Base URL's page to find the correct base URL to use for your account.

POST {base_url}/api/ttp/remediation/get-incident
    Authorization: MC {accesskKey}:{Base64 encoded signed Data To Sign}
    x-mc-date: {dateTime}
    x-mc-req-id: {unique id}
    x-mc-app-id: {applicationId}
    Content-Type: application/json
    Accept: application/json
            "id": "String"

import base64
import hashlib
import hmac
import uuid
import datetime
import requests
# Setup required variables
base_url = "https://xx-api.mimecast.com"
uri = "/api/ttp/remediation/get-incident"
url = base_url + uri
access_key = "YOUR ACCESS KEY"
secret_key = "YOUR SECRET KEY"
# Generate request header values
request_id = str(uuid.uuid4())
hdr_date = datetime.datetime.utcnow().strftime("%a, %d %b %Y %H:%M:%S") + " UTC"
# DataToSign is used in hmac_sha1
dataToSign = ':'.join([hdr_date, request_id, uri, app_key])

# Create the HMAC SHA1 of the Base64 decoded secret key for the Authorization header
hmac_sha1 = hmac.new(base64.b64decode(secret_key), dataToSign.encode(), digestmod=hashlib.sha1).digest()
# Use the HMAC SHA1 value to sign the hdrDate + ":" requestId + ":" + URI + ":" + appkey
sig = base64.b64encode(hmac_sha1).rstrip()
# Create request headers
headers = {'Authorization': 'MC ' + access_key + ':' + sig.decode(), 
           'x-mc-app-id': app_id, 
           'x-mc-date': hdr_date,
           'x-mc-req-id': request_id, 
           'Content-Type': 'application/json'
payload = {
            'data': [
                    "id": "String"
r = requests.post(url=url, headers=headers, data=str(payload))
static void Main(string[] args)
                //Setup required variables
                string baseUrl = "https://xx-api.mimecast.com";
                string uri = "/api/ttp/remediation/get-incident";
                string accessKey = "YOUR ACCESS KEY";
                string secretKey = "YOUR SECRET KEY";
                string appId = "YOUR APPLICATION ID";
                string appKey = "YOUR APPLICATION KEY";
                //Generate request header values
                string hdrDate = System.DateTime.Now.ToUniversalTime().ToString("R");
                string requestId = System.Guid.NewGuid().ToString();
                //Create the HMAC SHA1 of the Base64 decoded secret key for the Authorization header
                System.Security.Cryptography.HMAC h = new System.Security.Cryptography.HMACSHA1(System.Convert.FromBase64String(secretKey));
                //Use the HMAC SHA1 value to sign the hdrDate + ":" requestId + ":" + URI + ":" + appkey
                byte[] hash = h.ComputeHash(System.Text.Encoding.Default.GetBytes(hdrDate + ":" + requestId + ":" + uri + ":" + appKey));
                //Build the signature to be included in the Authorization header in your request
                string signature = "MC " + accessKey + ":" + System.Convert.ToBase64String(hash);
                //Build Request
                System.Net.HttpWebRequest request = (System.Net.HttpWebRequest)System.Net.WebRequest.Create(baseUrl + uri);
                request.Method = "POST";
                request.ContentType = "application/json";
                //Add Headers
                request.Headers[System.Net.HttpRequestHeader.Authorization] = signature;
                request.Headers.Add("x-mc-date", hdrDate);
                request.Headers.Add("x-mc-req-id", requestId);
                request.Headers.Add("x-mc-app-id", appId);
                //Add request body
                //Create and write data to stream
                string postData = @"{
                        ""data"": [
                                ""id"": ""String""
                byte[] payload = System.Text.Encoding.UTF8.GetBytes(postData);
                System.IO.Stream stream = request.GetRequestStream();
                stream.Write(payload, 0, payload.Length);
                //Send Request
                System.Net.HttpWebResponse response = (System.Net.HttpWebResponse)request.GetResponse();
                //Output response to console
                System.IO.StreamReader reader = new System.IO.StreamReader(response.GetResponseStream());
                string responseBody = "";
                string temp = null;
                while ((temp = reader.ReadLine()) != null)
                    responseBody += temp;
#Setup required variables
    $baseUrl = "https://xx-api.mimecast.com"
    $uri = "/api/ttp/remediation/get-incident"
    $url = $baseUrl + $uri
    $accessKey = "YOUR ACCESS KEY"
    $secretKey = "YOUR SECRET KEY"
    #Generate request header values
    $hdrDate = (Get-Date).ToUniversalTime().ToString("ddd, dd MMM yyyy HH:mm:ss UTC")
    $requestId = [guid]::NewGuid().guid
    #Create the HMAC SHA1 of the Base64 decoded secret key for the Authorization header
    $sha = New-Object System.Security.Cryptography.HMACSHA1
    $sha.key = [Convert]::FromBase64String($secretKey)
    $sig = $sha.ComputeHash([Text.Encoding]::UTF8.GetBytes($hdrDate + ":" + $requestId + ":" + $uri + ":" + $appKey))
    $sig = [Convert]::ToBase64String($sig)
    #Create Headers
    $headers = @{"Authorization" = "MC " + $accessKey + ":" + $sig;
                    "x-mc-date" = $hdrDate;
                    "x-mc-app-id" = $appId;
                    "x-mc-req-id" = $requestId;
                    "Content-Type" = "application/json"}
    #Create post body
    $postBody = "{
                        ""data"": [
                                ""id"": ""String""
    #Send Request
    $response = Invoke-RestMethod -Method Post -Headers $headers -Body $postBody -Uri $url
    #Print the response
public static void main(String[] args) throws java.io.IOException, java.security.NoSuchAlgorithmException, java.security.InvalidKeyException {
            //set up variables for request
            String baseUrl = "https://xx-api.mimecast.com";
            String uri = "/api/ttp/remediation/get-incident";
            String url = "https://" + baseUrl + uri;
            String accessKey = "YOUR ACCESS KEY";
            String secretKey = "YOUR SECRET KEY";
            String appId = "YOUR APPLICATION ID";
            String appKey = "YOUR APPLICATION KEY";
            //create URL object
            java.net.URL obj = new java.net.URL(url);
            // set guid for x-mc-req-id header
            String guid = java.util.UUID.randomUUID().toString();
            // set date for x-mc-date header
            java.text.SimpleDateFormat sdf = new java.text.SimpleDateFormat("EEE, d MMM yyyy HH:mm:ss z");
            String date = sdf.format(new java.util.Date());
            //create signature for the Authorization header
            String dataToSign = date + ":" + guid + ":" + uri + ":" + appKey;
            String hmacSHA1 = "HmacSHA1";
            javax.crypto.spec.SecretKeySpec signingKey = new javax.crypto.spec.SecretKeySpec(org.apache.commons.codec.binary.Base64.decodeBase64(secretKey.getBytes()), hmacSHA1);
            javax.crypto.Mac mac = javax.crypto.Mac.getInstance(hmacSHA1);
            String sig = new String(org.apache.commons.codec.binary.Base64.encodeBase64(mac.doFinal(dataToSign.getBytes())));
            // create request object
            javax.net.ssl.HttpsURLConnection con = (javax.net.ssl.HttpsURLConnection) obj.openConnection();
            //set request type to POST
            //add reuqest headers
            con.setRequestProperty("Authorization", "MC " + accessKey + ":" + sig);
            con.setRequestProperty("x-mc-req-id", guid);
            con.setRequestProperty("x-mc-app-id", appId);
            con.setRequestProperty("x-mc-date", date);
            con.setRequestProperty("Content-Type", "application/json");
            con.setRequestProperty("Accept", "application/json");
            //Add post body to the request
            String postBody = "{\n" +
            " \"data\": [\n" +
            "     {\n" +
            "        \"id":\"String"\"\n" +
            "     }\n" +
            " ]\n" +
            java.io.OutputStream os = con.getOutputStream();
            //process response
            java.io.BufferedReader in = new java.io.BufferedReader(
                    new java.io.InputStreamReader(con.getInputStream()));
            String inputLine;
            StringBuffer response = new StringBuffer();
            while ((inputLine = in.readLine()) != null) {
            //return result