Slack Nudges

Engage - Slack Nudges

Slack Nudges introduces a new communication channel within Engage, allowing admins to send nudges directly to users via Slack instead of relying solely on email. This functionality is integrated into Mimecast’s Unified Connectors Marketplace, providing admins with a straightforward setup process to configure Slack as a notification channel and manage nudges dynamically. Slack Nudges enable customers to engage users more effectively, increasing the likelihood of nudge visibility and action. This feature enhances customer satisfaction, improves security awareness, and helps ensure relevant educational information is delivered to users where they’re most likely to see it. Admins can set up the Slack connector through the Unified Integrations Hub, where they can manage and customize nudge messages, test configurations, and track sent nudges in the Human Risk Dashboard.

Solution overview

1. Real-Time Threat Awareness in Slack: Enhance security awareness by delivering phishing simulation alerts and real-time security nudges directly into users’ Slack workspaces - where they’re most active - ensuring immediate visibility and engagement.
   
   
2. Seamless Integration with Mimecast Engage: Through a simple configuration in the Integrations Hub, organizations can easily enable Slack as a notification channel for nudges within Mimecast Engage, without disrupting existing workflows.
   
   
3. Multi-Channel Nudge Delivery: Nudges can be sent via both email and Slack, allowing for flexible communication strategies that meet users where they are, and reinforce learning through repetition across platforms.

Engage + Slack Nudges use cases

• Real-Time Security Nudges

  Deliver immediate feedback on user behavior (good or bad) via Slack, enhancing awareness and action.

• Flexible Training Notifications

  Send training reminders via Slack, email, or both to ensure higher visibility and completion.

• Centralized Management & Tracking

  Easily configure, customize, and track Slack nudges through the Unified Integrations Hub and Human Risk Dashboard.

Key benefits

1. Nudges delivered directly via Slack ensure higher visibility and faster user response.
2. Admins can choose to send nudges through Slack, email, or both, reaching users through their preferred channels.
3. Easily manage, customize, and monitor Slack nudge effectiveness through the Human Risk Dashboard.
4. Gain a deeper understanding of the threats targeting the organization.