ServiceNow

How the integration works

With the Incydr and ServiceNow integration, you can create tickets in ServiceNow for your security team to triage following an event. This allows you to maintain your preferred system for investigations and route possible incidents to the correct stakeholders for action.

Key features

• Automated ticketing: Open tickets in ServiceNow based on Incydr alerts
• Context-based triage: Incydr provides additional context beyond the severity of an event such as file name, file category, source and more – all to help you determine when to trigger a response
• No-code workflows:Use API-based integrations to connect Incydr with ServiceNow – these automations are managed by Code42

Key benefits

1. Increase productivity

   Save precious time by automatically creating tickets based on Incydr alerts.

2. Incorporate stakeholders

   Route tickets to the appropriate reviewers, including legal, HR or management.

3. Maintain workflows

   Maintain ServiceNow as your preferred system for ticket review and triage.