Get Support Info

Pre-requisites

  • In order to successfully use this endpoint the logged in user must be a Mimecast administrator with at least the Accounts | Dashboard | Read permission.

URI

To use this endpoint you send a POST request to:

  • /api/account/get-support-info

Request Headers

The following request headers must be included in your request:

Field Description
Authorization Please see the Authorization guide for more information on building the Authorization header.
x-mc-req-id

A randomly generated GUID, for example,

8578FCFC-A305-4D9A-99CB-F4D5ECEFE297
x-mc-app-id The Application ID provided with your Registered API Application.
x-mc-date

The current date and time in the following format, for example,

Tue, 24 Nov 2015 12:50:11 UTC

Request Body

{
 "data": []
}

Response

{
 "fail": [], 
 "meta": {
  "status": 200
 }, 
 "data": [
  {
   "partnerName": "String", 
   "supportPackage": "String", 
   "customerDevelopmentManager": "String", 
   "mailtoLink": "String", 
   "supportJurisdiction": "String", 
   "renewalDate": "String", 
   "hostingJurisdiction": "String", 
   "customerAdvocate": "String", 
   "mainProduct": "String", 
   "officePhone": "String"
  }
 ]
}
meta object
Field Type Description
status Number The function level status of the request.
data
Field Type Description
partnerName String The name of the partner aligned to the customer account if applicable.
mailtoLink String A link to email Mimecast support.
supportJurisdiction String The region that provides support for the customer account.
hostingJurisdiction String The region that the customer account is hosted in.
customerAdvocate String The name of the Mimecast Customer Advocate aligned to the customer account.
supportPackage String The support package that the customer has subscribed to.
customerDevelopmentManager String The name of the Customer Development Manager aligned to the customer account.
renewalDate String The customer's contract renewal date.
mainProduct String The main product that the customers has subscribed to.
officePhone String The office phone number for the region that rovides support for the customer account.

Sample Code

Sample code is provided to demonstrate how to use the API and is not representative of a production application. To use the sample code; complete the required variables as described, populate the desired values in the request body, and execute in your favorite IDE.  Please see the Global Base URL's page to find the correct base URL to use for your account.

POST {base_url}/api/account/get-support-info
Authorization: MC {accesskKey}:{Base64 encoded signed Data To Sign}
x-mc-date: {dateTime}
x-mc-req-id: {unique id}
x-mc-app-id: {applicationId}
Content-Type: application/json
Accept: application/json


{
  "data":[
  ]
}
import base64
import hashlib
import hmac
import uuid
import datetime
import requests

# Setup required variables
base_url = "https://xx-api.mimecast.com"
uri = "/api/account/get-support-info"
url = base_url + uri
access_key = "YOUR ACCESS KEY"
secret_key = "YOUR SECRET KEY"
app_id = "YOUR APPLICATION ID"
app_key = "YOUR APPLICATION KEY"

# Generate request header values
request_id = str(uuid.uuid4())
hdr_date = datetime.datetime.utcnow().strftime("%a, %d %b %Y %H:%M:%S") + " UTC"

# DataToSign is used in hmac_sha1

dataToSign = ':'.join([hdr_date, request_id, uri, app_key])

# Create the HMAC SHA1 of the Base64 decoded secret key for the Authorization header
hmac_sha1 = hmac.new(base64.b64decode(secret_key), dataToSign.encode(), digestmod=hashlib.sha1).digest()

# Use the HMAC SHA1 value to sign the hdrDate + ":" requestId + ":" + URI + ":" + appkey
sig = base64.b64encode(hmac_sha1).rstrip()

# Create request headers
headers = {
    'Authorization': 'MC ' + access_key + ':' + sig.decode(),
    'x-mc-app-id': app_id,
    'x-mc-date': hdr_date,
    'x-mc-req-id': request_id,
    'Content-Type': 'application/json'
}

payload = {
        'data': [
        ]
    }

r = requests.post(url=url, headers=headers, data=str(payload))

print(r.text)
static void Main(string[] args)
        {
            //Setup required variables
            string baseUrl = "https://xx-api.mimecast.com";
            string uri = "/api/account/get-support-info";
            string accessKey = "YOUR ACCESS KEY";
            string secretKey = "YOUR SECRET KEY";
            string appId = "YOUR APPLICATION ID";
            string appKey = "YOUR APPLICATION KEY";

            //Generate request header values
            string hdrDate = System.DateTime.Now.ToUniversalTime().ToString("R");
            string requestId = System.Guid.NewGuid().ToString();

            //Create the HMAC SHA1 of the Base64 decoded secret key for the Authorization header
            System.Security.Cryptography.HMAC h = new System.Security.Cryptography.HMACSHA1(System.Convert.FromBase64String(secretKey));

            //Use the HMAC SHA1 value to sign the hdrDate + ":" requestId + ":" + URI + ":" + appkey
            byte[] hash = h.ComputeHash(System.Text.Encoding.Default.GetBytes(hdrDate + ":" + requestId + ":" + uri + ":" + appKey));

            //Build the signature to be included in the Authorization header in your request
            string signature = "MC " + accessKey + ":" + System.Convert.ToBase64String(hash);

            //Build Request
            System.Net.HttpWebRequest request = (System.Net.HttpWebRequest)System.Net.WebRequest.Create(baseUrl + uri);
            request.Method = "POST";
            request.ContentType = "application/json";

            //Add Headers
            request.Headers[System.Net.HttpRequestHeader.Authorization] = signature;
            request.Headers.Add("x-mc-date", hdrDate);
            request.Headers.Add("x-mc-req-id", requestId);
            request.Headers.Add("x-mc-app-id", appId);

            //Add request body
            //Create and write data to stream
            string postData = @"{
                    ""data"": [
                    ]
                }";

            byte[] payload = System.Text.Encoding.UTF8.GetBytes(postData);

            System.IO.Stream stream = request.GetRequestStream();
            stream.Write(payload, 0, payload.Length);
            stream.Close();

            //Send Request
            System.Net.HttpWebResponse response = (System.Net.HttpWebResponse)request.GetResponse();

            //Output response to console
            System.IO.StreamReader reader = new System.IO.StreamReader(response.GetResponseStream());
            string responseBody = "";
            string temp = null;
            while ((temp = reader.ReadLine()) != null)
            {
                responseBody += temp;
            };
            System.Console.WriteLine(responseBody);
            System.Console.ReadLine();
        }
#Setup required variables
$baseUrl = "https://xx-api.mimecast.com"
$uri = "/api/account/get-support-info"
$url = $baseUrl + $uri
$accessKey = "YOUR ACCESS KEY"
$secretKey = "YOUR SECRET KEY"
$appId = "YOUR APPLICATION ID"
$appKey = "YOUR APPLICATION KEY"

#Generate request header values
$hdrDate = (Get-Date).ToUniversalTime().ToString("ddd, dd MMM yyyy HH:mm:ss UTC")
$requestId = [guid]::NewGuid().guid

#Create the HMAC SHA1 of the Base64 decoded secret key for the Authorization header
$sha = New-Object System.Security.Cryptography.HMACSHA1
$sha.key = [Convert]::FromBase64String($secretKey)
$sig = $sha.ComputeHash([Text.Encoding]::UTF8.GetBytes($hdrDate + ":" + $requestId + ":" + $uri + ":" + $appKey))
$sig = [Convert]::ToBase64String($sig)

#Create Headers
$headers = @{"Authorization" = "MC " + $accessKey + ":" + $sig;
                "x-mc-date" = $hdrDate;
                "x-mc-app-id" = $appId;
                "x-mc-req-id" = $requestId;
                "Content-Type" = "application/json"}

#Create post body
$postBody = "{
                    ""data"": [
                    ]
                }"

#Send Request
$response = Invoke-RestMethod -Method Post -Headers $headers -Body $postBody -Uri $url

#Print the response
$response
public static void main(String[] args) throws java.io.IOException, java.security.NoSuchAlgorithmException, java.security.InvalidKeyException {

        //set up variables for request
        String baseUrl = "https://xx-api.mimecast.com";
        String uri = "/api/account/get-support-info";
        String url = "https://" + baseUrl + uri;
        String accessKey = "YOUR ACCESS KEY";
        String secretKey = "YOUR SECRET KEY";
        String appId = "YOUR APPLICATION ID";
        String appKey = "YOUR APPLICATION KEY";

        //create URL object
        java.net.URL obj = new java.net.URL(url);

        // set guid for x-mc-req-id header
        String guid = java.util.UUID.randomUUID().toString();

        // set date for x-mc-date header
        java.text.SimpleDateFormat sdf = new java.text.SimpleDateFormat("EEE, d MMM yyyy HH:mm:ss z");
        sdf.setTimeZone(java.util.TimeZone.getTimeZone("UTC"));
        String date = sdf.format(new java.util.Date());

        //create signature for the Authorization header
        String dataToSign = date + ":" + guid + ":" + uri + ":" + appKey;
        String hmacSHA1 = "HmacSHA1";
        javax.crypto.spec.SecretKeySpec signingKey = new javax.crypto.spec.SecretKeySpec(org.apache.commons.codec.binary.Base64.decodeBase64(secretKey.getBytes()), hmacSHA1);
        javax.crypto.Mac mac = javax.crypto.Mac.getInstance(hmacSHA1);
        mac.init(signingKey);
        String sig = new String(org.apache.commons.codec.binary.Base64.encodeBase64(mac.doFinal(dataToSign.getBytes())));

        // create request object
        javax.net.ssl.HttpsURLConnection con = (javax.net.ssl.HttpsURLConnection) obj.openConnection();

        //set request type to POST
        con.setRequestMethod("POST");
        con.setDoOutput(true);

        //add reuqest headers
        con.setRequestProperty("Authorization", "MC " + accessKey + ":" + sig);
        con.setRequestProperty("x-mc-req-id", guid);
        con.setRequestProperty("x-mc-app-id", appId);
        con.setRequestProperty("x-mc-date", date);
        con.setRequestProperty("Content-Type", "application/json");
        con.setRequestProperty("Accept", "application/json");

        //Add post body to the request
        String postBody = "{\n" +
        " \"data\": [\n" +
        " ]\n" +
        "}";
        java.io.OutputStream os = con.getOutputStream();
        os.write(postBody.getBytes("UTF-8"));
        os.close();

        //process response
        java.io.BufferedReader in = new java.io.BufferedReader(
                new java.io.InputStreamReader(con.getInputStream()));
        String inputLine;
        StringBuffer response = new StringBuffer();

        while ((inputLine = in.readLine()) != null) {
            response.append(inputLine);
        }
        in.close();

        //return result
        java.lang.System.out.println(response.toString());
    }
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