Only one in three emails received is ‘essential’ for work

New research from email specialists Mimecast explores the average employee inbox

London, UK – Just one in three emails within business inboxes hold real, immediate value, according to research released today by Mimecast, the leading supplier of cloud-based email archiving, security and continuity for Microsoft Exchange and Office 365.  Only 25 percent of email is considered essential for work purposes with an additional 14 percent categorised as being of ‘critical importance’.

The research, Mimecast’s inaugural The Shape of Email report, polled IT departments on email practices and the contents of the average employee inbox in order to develop a picture of the current status and value of business email. The research explores the changing nature of the inbox, remote access to email and the use of social media, and will be updated regularly to follow the journey of those changes, including analysis of real corporate email traffic. By investigating the value of the emails received by business users, the report is able to track the ‘shape’ of the average organisation’s email and visually represent email usage.

Key findings: 

The Shape of Email is a starting point in helping us understand the quality of the information residing in the inboxes of organisations across the world,” commented Nathaniel Borenstein, Chief Scientist, Mimecast. “What is clear is that the average employee faces a significant challenge in simply processing the information that comes into their inbox and identifying which messages are genuinely business critical.”

 “We often end up working for email, rather than having email work for us,” Borenstein continued. “Email will remain a fundamental business tool for many years to come. It is the global standard; but not always the gold standard. It is therefore vital that email can continue to develop and adapt as technology and working practices change.

“By creating the Shape of Email Report, we hope to deepen our collective understanding of the current state of enterprise inboxes, which should help us understand where email is going. We’d love to hear from anyone else who may have insights.”

Click here for more information on The Shape of Email Report.

About the research

In April 2012, 500 interviews were conducted online with IT decision-makers (specifically about email hardware, software and services) across a range of company sizes and industry sectors and regions. 

The sample consisted of 200 US respondents, 200 from the UK and 100 from South Africa. The research was conducted by Loudhouse Research, an independent consultancy based in the UK. 

About Mimecast

Mimecast ( delivers cloud-based email management for Microsoft Exchange, including archiving, continuity and security. By unifying disparate and fragmented email environments into one holistic solution that is always available from the cloud, Mimecast minimizes risk and reduces cost and complexity, while providing total end-to-end control of email. Founded in the United Kingdom in 2003, Mimecast serves over 5,000 customers worldwide and has offices in Europe, North America, Africa and the Channel Islands.

Mimecast social media resources

Media Contacts

Octopus Communications for Mimecast
Steve Spencer and Georgia Hart
T: 08435 700 655

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