All clouds have bad days. Are you prepared? 

You’ve migrated your company to Office 365™ for the benefits that come with moving to the cloud. But even with the cost savings and agility that can come from a cloud-based email solution, there’s one fact you can’t ignore – all clouds have bad days. We see it in the headlines, where disruptions impacting Amazon, Google, Apple, and, yes, even Office 365. Unfortunately, it’s highly likely that these events will occur in the future as well. So what’s an organization relying on Office 365 email to do?

As an administrator, any problem with a cloud service that the organization relies on is tricky. When things are working, the benefits are obvious. When things aren’t working as expected, the problems are glaring. End users get frustrated and administrators often have little that they can do to restore key systems. With that in mind, here are a few things you can do to make sure productivity remains high, or so that you, as an administrator, can provide information updates to your staff.

Interruptions in service cause organizations to address far-reaching business ramifications. According to the 2016 IHS Markit study, North American companies lose up to $700 billion a year related to IT outages. This includes a 78 percent loss in employee productivity, not to mention the impact to customer and partner trust.

Of particular interest is the June 2016 outage that impacted most of North America. This event happened when an upgrade to Exchange Online Protection slowed down Office 365’s ability to check inbound and outbound emails to see if they were spam. Because throughput was degraded, considerable email delays occurred. 

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David Hood

by David Hood

Director, Technology Marketing, Mimecast

Posted Dec 05, 2017