Technical Support

    Support Packages

    Mimecast support packages

    Every organization is different, which is why we’re offering three levels of support for you to choose from. Each package is designed to help you configure, optimize, and seamlessly integrate into your security ecosystem

    Included Services







    Online Case Initial Response SLA (Business Hours*) 12 6 3
    Mimecaster Central Support Community
    In-Product Reporting
    Access to the Mimecast Knowledge Base
    Business Continuity Planning Manual
    P1 Critical Issue Phone Support
    24 x 7 x 365 Phone Support
    Priority Phone Support Routing
    Technical Account Manager
    System Optimization Assessment + +


    * 8am-6pm in your local time zone
    + purchased separately based on requirements


    Mimecast Support Packages Datasheet

    Your success is our highest priority, which is why we’re committed to you throughout your entire customer experience. From implementation onward, Mimecast is dedicated to helping you achieve the best possible business outcomes.

    Technical Support

    Technical Support

    If you are a Mimecast customer, visit the Support Hub on Mimecaster Central to:

    • Login to the Mimecast Community
    • Create a new support case
    • View your case history
    • Submit updates to existing cases
    • Communicate with the Mimecast Team
    Mimecast Plans

    A Mimecast plan that fits your organization's needs

    Mimecast's plans are designed to help you solve the business challenges you face. Mimecast is here to guide you to the best plan based on the solutions you need.

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