Customer and Sales Support Graduate

Department
Customer Experience
City
Sandton, South Africa

Do you foresee a future working with customers or possibly a career in sales? If you have a recent qualification in Business Administration, Management Marketing; BCOM or BA and are looking for a busy introduction into the world of Sales and Customers you need to apply for Mimecast’s 2018 graduate program today!

About Mimecast

Founded in 2003 in London by Peter Bauer and Neil Murray, Mimecast is a Nasdaq Listed business with 10 offices around the globe including Johannesburg, Cape Town, London, Boston, San Francisco, Jersey, Chicago, Dallas and Melbourne. Mimecast is a truly multinational business with a wide array of opportunities for the right people. 

Not many people can say that they work for a business that has achieved such staggering year on year growth as well as so many prestigious industry awards which highlight and recognize this growth as well as Mimecasts’ stability and forward thinking approach to email. We've worked hard to thoughtfully build great products that truly address critical business needs. And we're proud to be recognized by thought leaders in the technology community for all that we've accomplished. Some of our awards include being awarded the Network Security Award At Computing Vendor Excellence Awards (2016), named Security Vendor Of The Year at The CRN Channel Awards 2015 , ‘Best Customer Service’ in the Excellence Awards section of the 2015 SC Magazine Awards Europe (we were also a finalist in the ‘Best Email Security Solution’ category), and named ‘Cloud Specialist Vendor Of The Year’ at The CRN Channel Awards 2014 , to name a few.

We understand that success is built on our people and therefore we take hiring very seriously. Only people that represent our passion, energy and commitment to the big picture will be considered for a rare spot in this company that is genuinely going somewhere and fast. 

To ensure continued accelerated growth we are looking for brilliant graduates to join our super charged Team where your energy and commitment will have a direct effect on your own value creation.  To be successful you need to be excited by the opportunity to apply your progressive knowledge and thinking as well as by the opportunity to continually stretch and learn.  You will not be ‘a number’ so with that comes greater responsibility and commitment.  Be ready to operate at full capacity!

The Mimecast Graduate Program

Commencing in November 2018 and extending 12 months the Mimecast Graduate Program aims to provide young and talented graduates with an opportunity to receive the best start in their careers in one of the most progressive Cloud technology companies in the country.  

We are looking for an ambitious, go-getter, who wants to hit the ground running and learn the ins and outs of their prospective future careers by giving them a hand’s on approach.  With 10% of our work force being part of our Graduate Program, this is a great opportunity to develop yourself with scarce skills in the world of Technology!

 During the course of the 12 month program you will focus initially on core skills training to develop the personal and professional skills needed to establish yourself within the Mimecast community.  Thereafter, you will progress into the relevant division in which you have been appointed, where you will have a dedicated mentor, ready to groom and guide you in your first year of work.

Brief Role Description:
 

As a member in our Go To Market Support Desk, you will be part of a fast-paced, customer centric, sales orientated environment, providing efficient skills in 3 core fundamental areas, that of sales, customer experience via channel/partner management through the form of an internal call center. However while most of the responsibilities will be completed via phone and email, there will opportunities to attend meetings, events and other external activities from time to time.

 

This person will be responsible for providing sales and administrative support to the sales, CX and partner teams. Telephonic small business sales, upgrades and all general small business customer support.  The candidate will be a point of contact for inbound queries and assist with the management of our CRM systems and internal SharePoint system as well as the partner portal. Other roles will include data assessment and validation as well as report keeping and collaboration.

 
Key Responsibilities:
  • Web lead management
  • Live chat support and responses
  • Partner support and query management
  • New and upsell quoting for partners, Business Developers; Partner Account Managers and Account Managers
  • Supporting documentation management, readily available
  • Call down day and lead management and prospecting (cold calling)
  • Campaign code updating into Netsuite (CRM system) records for ROI event tracking
  • Order processing and assistance
  • Customer Account Optimisation reporting
  • Reporting on and running of product upgrade activities and campaigns
  • Netsuite Management, leads, opportunities and prospects
  • Prospect list vetting and collaboration
  • Marketing event support, internal and external
  • The Knowledge (SharePoint) Management
  • Partner portal support, training and management
  • Partner agreement management and enquires
  • Upsell for sub 50 seat customers
Essential Qualification/s:
 

The successful candidate must have completed the following in the last 2 years:

  • BCom
  • BA
  • Business Administration Diploma, Management & Marketing
 
Essential Personal Characteristics:
  • Able to work collaboratively within a team environment, whilst driving specific objectives individually;
  • Energetic
  • Structured with great attention to detail
  • Customer centric, eager to please and friendly
  • Driven for success and ambitious
  • Adaptable and flexible;
  • Pragmatic
  • Tenacious;
  • Goal and solutions orientated;
  • Passionate about Technology;
  • Passionate about learning and self-development;
  • Resilient;
  • Adaptable and flexible;
  • Well spoken;
  • Professional and presentable.

A completed application must include: CV; completed application form; ID, Qualifications and Academic Transcripts.  

Graduates over the age of 25 years and/or graduates who have not completed their relevant degree or diploma in the last 2 years will not be eligible for the program. Complete and eligible applications must be received prior to 15 September 2018 as applications close on the 15 th of September 2018.