Channel Sales Support Graduate

Cape Town, South Africa

Mimecast is offering a graduate the opportunity to get ahead by providing you with scarce skills and cutting edge cloud technology experience from South Africa’s number one international cloud services vendor.

About Mimecast

Founded in 2003 in London by Peter Bauer and Neil Murray, Mimecast is a Nasdaq Listed business with 10 offices around the globe including Johannesburg, Cape Town, London, Boston, San Francisco, Jersey, Chicago, Dallas and Melbourne. Mimecast is a truly multinational business with a wide array of opportunities for the right people. 

Not many people can say that they work for a business that has achieved such staggering year on year growth as well as so many prestigious industry awards which highlight and recognize this growth as well as Mimecasts’ stability and forward thinking approach to email. We've worked hard to thoughtfully build great products that truly address critical business needs. And we're proud to be recognized by thought leaders in the technology community for all that we've accomplished. Some of our awards include being awarded the Network Security Award At Computing Vendor Excellence Awards (2016), named Security Vendor Of The Year at The CRN Channel Awards 2015 , ‘Best Customer Service’ in the Excellence Awards section of the 2015 SC Magazine Awards Europe (we were also a finalist in the ‘Best Email Security Solution’ category), and named ‘Cloud Specialist Vendor Of The Year’ at The CRN Channel Awards 2014 , to name a few.

We understand that success is built on our people and therefore we take hiring very seriously. Only people that represent our passion, energy and commitment to the big picture will be considered for a rare spot in this company that is genuinely going somewhere and fast. 

To ensure continued accelerated growth we are looking for brilliant graduates to join our super charged Team where your energy and commitment will have a direct effect on your own value creation.  To be successful you need to be excited by the opportunity to apply your progressive knowledge and thinking as well as by the opportunity to continually stretch and learn.  You will not be ‘a number’ so with that comes greater responsibility and commitment.  Be ready to operate at full capacity!

The Mimecast Graduate Program

Commencing in September 2018 and extending 12 months the Mimecast Graduate Program aims to provide young and talented graduates with an opportunity to receive the best start in their careers in one of the most progressive Cloud technology companies in the country.  

We are looking for an ambitious, go-getter, who wants to hit the ground running and learn the ins and outs of their prospective future careers by giving them a hand’s on approach.  With 10% of our work force being part of our Graduate Program, this is a great opportunity to develop yourself with scarce skills in the world of Technology!

 During the course of the 12 month program you will focus initially on core skills training to develop the personal and professional skills needed to establish yourself within the Mimecast community.  Thereafter, you will progress into the relevant division in which you have been appointed, where you will have a dedicated mentor, ready to groom and guide you in your first year of work.

Brief Role Description:

The Channel team works with resource intensive projects and runs incentive and deal registrations which need to be managed. This person would work closely with the Channel and Alliances Director and Coastal Manager on these projects and help manage the administration behind them. It would also include the signing of partners and arranging enablement.

What does Channel mean?

Working in Channel means that Mimecast, being a vendor, will identify and partner with companies in the market to resell our product to end users.  These resellers are called our Channel Partners.

A career path in Channel will mean that you would Account Manage our selected partners and will ultimately be a Partner Manager. 

For individuals that excel in the program and embrace the Mimecast way and culture the program may just be the start of a long and rewarding career at Mimecast and the world of information technology.

Initially this position will be a foundation phase for grasping the daily activities that go into managing Partners and formalising your Customer Relationship skills.

Key Responsibilities:
  • General support to the Channel team.
  • Respond and escalate inbound partner queries
  • Respond to partner portal queries
  • PIMS Training (Partner Interactive Marketing Suite)
  • Supporting Channel Marketing Campaigns
  • Facilitate and attend Channel partner events
  • Drive Channel Partner training initiatives – sending confirmation details/confirming attendance/follow ups
  • Drive partner portal training and administration thereof
  • Responsibility for the Channel Partner CRM system (updating of contract details and other important information)
  • Assisting with general channel partner CRM system administration
Essential Qualification/s:

The successful graduates must have completed the following in the last 2 years:

  • A Degree or Diploma (preferably IT, Business Administration, Marketing or BCom)
Essential Personal Characteristics:
  • Demonstrate eagerness and energy;
  • Someone who thrives on success;
  • A Skilled and flexible communicator;
  • Organised and structured;
  • Self-motivated and require very little supervision;
  • Passionate about Technology;
  • Able to work collaboratively within a team environment;
  • Adaptable and flexible;
  • Neat and presentable;

Only completed applications will be considered. A completed application must include: CV; completed application form; ID, Qualifications and Academic Transcripts.  

Graduates over the age of 25 years and/or graduates who have not completed their relevant degree or diploma in the last 2 years will not be eligible for the program. Complete and eligible applications must be received prior to 15 September as applications close on the 15 th of September 2018.