Bob Fidler

The Anatomy of a True Partnership

by Bob Fidler - VP, Enterprise Channel Partners

The word “Partnership” is described as an agreement to cooperate and advance mutual interests. It’s a simple term but one that is often overused, and in most cases, unbalanced. As we grow-up and mature into our business lives, having trust in individuals and organizations has helped shape our thinking, personalities and reactions. It’s the level of confidence you place in others that drives the development of a true partnership.

For example, Mimecast is in a partnership with HP, and this week, we see the start of HP Discover in Las Vegas. Every attendee at this show will be in a partnership with HP in some form – a supplier, a task facilitator, or an extension to their existing IT team. The reasons why Mimecast choose to work with HP is to assist our joint customers.

If this sounds like a sales pitch, remember that I don’t work for HP, but I do understand the genuine value they bring as a partner.

The HP-Mimecast partnership is evolving with the market opportunity – for example, you might think that your email is working just fine on that old Windows Server 2003. But you know that Microsoft will no longer be supporting this after July. So now is a crucial time for IT teams to decide which vendors to partner with to make a change. Whether your final destination is Microsoft Exchange 2013 or Office 365, HP is there to guide you through the process, and is best partnered with Mimecast’s 100 percent uptime SLA on email availability and security to protect your company’s essential communication stream.

Regardless of where you are at on your journey, we hope you can drop by Mimecast booth #3533 at HP Discover to find out how we can help reduce your risk and support you when migrating to Office 365 or Exchange and see how we’re working together with HP as true partners.


In Healthcare, Secure Communications is Key

by Bob Fidler - VP, Enterprise Channel Partners

Recently, a few of us traveled to New Jersey for the HIMMS Fall Conference.  It’s always interesting to learn how our customers are utilizing the Mimecast services and how they interact with their healthcare peers.  The event had a fantastic turnout.  We found the Healthcare Transformations track, in particular, offered some fascinating conversations, including: “Why Interoperability with Community Providers Needs to be a Top Priority for Health,” “Building the Virtual Cancer Center” and “Top 10 Ways an HIE Can Go Wrong.” Among these three sessions and panels, there was a clear message: healthcare organizations need open, connected and secure communications. Although the speakers in each session represented a variety of organizations and shared different anecdotes, there was a common belief that creating secure communication between hospitals and physician groups is a key requirement to achieve Meaningful-use Stage 2. Each speaker emphasized that leveraging HIEs and having secure communications capabilities enhances the quality of care and significantly improves the patient experience. In addition to these discussions, we also found the following trends prevalent in our conversations:

  • BYOD.  Justin Pirie, Mimecast Cloud Strategist, led the session BYOD and the Cloud and found attendees were especially interested in learning how to secure PHI on Mobile devices. In addition to managing and enabling employees’ mobile and tablet devices, the healthcare BYOD challenges are two-fold: how to embrace the proliferation of these devices and secure data on each device to provide better patient care.
  • Sustainability of health information exchanges.  From both a financial and technical perspective, healthcare organizations are beginning to pay close attention to ways of managing and sustaining their information exchanges beyond government funding. For some organizations, traditional email technology doesn’t enable HIPAA privacy, security, and compliancy.
  • Business intelligence and analytics.  Healthcare organizations are stewards of mountains of data.  The challenge is how to leverage the data to deliver better care affordably.   Organizations are looking for solutions that surface BI to improve processes, enhance secure communications, and mitigate risk at lower costs.
  • Managing the technology and regulation gulf.  While regulatory challenges remain a key issue, conversations at the conference revolved around how healthcare organizations can leverage existing technology infrastructure, introduce new systems and solutions, all while ensuring workforce productivity and meeting all regulatory requirements.  For example, technologies that allow healthcare organizations to build a secure messaging environment were a big focus during the event.

In summary, NJ HIMSS was a very informative conference.  We left feeling energized knowing that our customers and their peers are vigilantly pursuing better ways to improve their technology ecosystem, in order to continually provide affordable quality care.