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Pain in the Archive: Know the Symptoms

by Achmad Chadran - Product Marketing Manager, Marketing

April 14, 2017

There’s an affliction infecting corporate counsels, compliance officers, and IT teams. It’s called Archivalgia or, more colloquially, “Pain in the Archive.”  Left unchecked, Archivalgia can do a world of damage. As with most diseases, recognizing the symptoms is crucial to treating the problem. Unfortunately, these symptoms are often mistaken for signs of other ailments. Here’s what to watch for:

 

ROI Vertigo

ROI Vertigo – the dizziness that occurs when costs overtake benefits – is both the hardest symptom to detect and the most damaging. Look for recurring costs that come with running archaic on-premises archiving platforms: frequent software upgrades, disruptive hardware refreshes, and painful storage expansions. Watch out for labor-intensive administration too. When the time spent maintaining your archiving solution eats into time you should be spending innovating or building competitive differentiation, seek professional help.

 

Poor Mobility

Mobility problems – usually caused by aging legacy platforms, but increasingly caused by poorly-designed cloud offerings – constrain workflows or reduce productivity. In today’s iPhone and Android-enabled business world, a mobile workforce is a healthy, productive workforce. Email is your organization’s lifeblood, the essence of insight, collaboration, and process efficiency. Anytime, anywhere access to email archives facilitates a healthy circulation of ideas and fewer tickets for your busy IT admins.

 

Search Sluggishness

Where productivity is concerned, search speed goes hand-in-hand with mobility. If you’re search administrators or your end users experience search times in hours or even days, more serious problems could soon follow. These include weak responses to legal challenges, compliance audit fatigue, and a rash of trouble tickets.

 

E-Discovery Dysfunction

Speaking of poor responses, it’s time we all got past the stigma of e-discovery dysfunction. While E-Discovery Dysfunction (EDD is nobody’s idea of a good time, neither is it a personal failing or evidence of a mid-career crisis. Aging archiving platforms often cause e-discovery searches to peter out under legal or compliance pressures. Thankfully, modern science can help. The right archiving platform – developed and optimized for the cloud – can restore youthful e-discovery vigor, and satisfy business partners both upstream and down.

 

Irritable Admin Syndrome

Also known as IAS, Irritable Admin Syndrome is the number one complaint among organizations suffering from Archivalgia. The trouble is that IAS can be caused by several different underlying ailments (including Persistent Irascible Temperament Ailment, or PITA). Given the rampant spread of Archivalgia, however, business health experts recommend that all organizations experiencing IAS review their archiving operations as soon as possible, to avoid permanent damage.

 

Obsolete architectures, resource silos, and development dead-ends are all leading causes of pain in the archive. Don’t hesitate to seek true cloud archiving relief should any of these symptoms arise.

Download The Changing Shape of Enterprise Information Archiving video, featuring Alan Dayley, a Research Director covering information governance, archiving, and storage management software at Gartner, as well as yours truly, the video looks at Enterprise Information Archiving, its past, and the factors shaping its future.

 

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Creating a Cyber Resilient GDPR Strategy

by Mayur Pitamber - Product Marketing Manager

April 11, 2017

GDPR - An opportunity for positive change

Imagine for a moment that you are the “rockstar” IT director of a Top 100 firm. You’ve just presented your 2017 plan to the board for major IT initiatives, which include a plan to support General Data Protection Regulation (GDPR) compliance. The presentation goes well, and you’re invited to stay and chat during the break.

Just as you’re about to walk to the coffee machine, a new board member comes up to you, thoughtfully sipping tea, saying: “Good presentation!” Before you can say thanks, she says: “You know, there are some things around GDPR which really worry me” - “What business value does GDPR offer us? With data in so many places, can we possibly get a quick win on GDPR risk mitigation? Is there a way to reduce the risk of data breaches for which we could be fined millions?”

As you listen attentively to the questions, your mind races as you think about the noise, alarm and scare-mongering of how organizations will be impacted by the GDPR. Phrases such as “fines of 20 million euro or 4% of global turnover”, and gloomy headlines like “Could new data protection rules mean the end of SMEs” have driven much of the concern and anxiety about the damage to a business’s reputation, impact on its share price or costs associated with GDPR. From her questions, it was clear that this new board member took these scare tactics to heart.

Embracing the GDPR…

Being the “rockstar” IT Director you respond enthusiastically saying the senior executives and the board have been proactive in supporting the preparation and response to the GDPR. You talk unreservedly about how the GDPR can help the company become more efficient in the way they manage, process and protect personal data. It could also help them use data more profitably for their own ends, allowing them to become more competitive. Especially, if the business is intent on ‘transforming’ for a digital data-driven age, GDPR can form the foundation of that effort.

Time is of the essence

You agree with the board member that the business does need a quick win for implementing appropriate security and data protection measures for personal and sensitive data, as 25th May 2018 is not too far off. However, you explain that the process can be complex and challenging given the huge amounts of personal data such as email addresses, names, phone numbers, credit card details, and other sensitive information that may be stored across multiple data repositories, either onsite or in the cloud.

GDPR Risk mitigation for Email – a quick win…

As the conversation progresses, more board members join the impromptu discussion around the coffee machine. You mention that you already have a plan for a “quick win” which will help in mitigating GDPR risk. You explain that almost every day we hear or read about losses of personal data, whether it’s a malicious attack or an accidental loss, or emails being compromised. You state a well-known fact that 91% of cyberattacks start with a phishing email – something which the board members find unpalatable.  This is when you mention that it’s no wonder one of the GDPR measures gaining traction with IT managers is implementing appropriate advanced email security protection.

Now all eyes are focussed on you, and being the IT rockstar that you are, you stress that the business should use GDPR as an opportunity to get a firmer grip on continually evolving email threats. You describe how easily it can be done by putting into place measures which include multi-layered threat protection to defend against spear-phishing, ransomware, impersonation and other targeted email attacks.

You enlighten the board further on the new rights for individuals, which limit the personal data organizations are able to collect and store under the GDPR. You clarify how the business can use powerful cloud based archives to provide rapid search capabilities to find, remove or transfer personal or sensitive data. You also make it clear that these solutions ensure uninterrupted access to live and historic email data in the event of a sudden email outage or planned downtime.

Like any “IT rockstar”, you end on a positive note commending the board on their awareness of GDPR and growing cyber security risks. The new board member should feel confident knowing that, at the very least her concerns around a cyber resilient GDPR strategy are being addressed.

Find out how Mimecast helps to simplify GDPR compliance by visiting the Mimecast GDPR for email resources page.

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December 7, 2016

We’re honored and humbled by Gartner’s recognition of Mimecast Cloud Archiving in its 2016 Magic Quadrant for Enterprise Information Archiving. With this year’s recognition, Mimecast has been named as a Leader for the second year in a row. 

Moreover, for the first time, we placed highest within the Leader Quadrant for both Ability to Execute and Completeness of Vision. This momentous recognition offers an occasion for reflection on the nature of information archiving and our place in the market.

A Breakaway Moment

The range of archiving use cases we now help you address has multiplied as well, from regulatory compliance and legal risk mitigation to end-user enablement, mailbox management, and layered protection against the scourge of ransomware.Thanks in part to this transformation, we at Mimecast find ourselves in our own, corporate breakaway moment. We’ve grown rapidly on the heels of last year’s IPO. We continue to innovate aggressively on our platform and across the customer experience.Gartner’s EIA Magic Quadrant report sheds light on a breakaway moment. The state of archiving has clearly morphed. Freed from the confines of costly and labor-intensive premises-based infrastructures, today’s cloud-based solutions offer streamlined administration, fast search performance, and end-user value, in addition to affordability.

Finally, businesses and organizations now face their own breakaway opportunities, applying next-generation archiving technologies to master today’s myriad business challenges.

Documenting an Archiving Inflection Point

Like other recent analyst research reports, Gartner’s latest EIA MQ installment bravely captures a transition point in the fast-evolving archiving market. As I noted in an earlier post, the current roster of cloud archiving vendors have gotten here via a diversity of paths, including social media, search engine, backup-and-recovery, and enterprise content management (ECM), among others.

What brings us together? Three major business trends:

  • Email’s primacy as a business resource
  • More rigorous compliance requirements
  • Increasing exposure to costly litigation

This lends the EIA market a “gene pool” that’s remarkably rich, which is both good and bad for businesses and organizations that seek the archiving solution best suited to their particular needs. Good in the sense that, no matter the set of use cases you seek to fulfill, the chance that the right solution is out there is quite high. Bad in the sense that finding that right solution can be challenging.

In this context, we applaud the work of Gartner. Gartner’s systematic assessments of vendors’ specific capabilities and strengths – and, by extension, these vendors’ long-term viability as solution partners – is invaluable for organizations who need to fully leverage technology while minimizing investment risk.

All Due Appreciation

On behalf of everyone on the global Mimecast team, I’d like to extend our deepest appreciation to the archiving analyst team at Gartner. We’ve thoroughly enjoyed working with you, into 2017 and beyond.

Special thanks to our customers, especially those who took the time to talk to Gartner analysts about your experiences before and after you began archiving with us. There’s nothing we appreciate more than your willingness to share your ideas with us and with the larger community.

Finally, thanks and kudos to my Mimecast teammates around the world! This recognition belongs to you. It’s a great mile marker in the wake of another big milestone, our one-year anniversary as a public company.

 

 

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The just-released The Forrester WaveTM: Information Archiving Cloud Providers, Q4 2016 provides a fascinating touchpoint on the rapid evolution of the State of Archiving. We hold Forrester Research in high regard as a global leader in research and advisory services.  

 

The report is based on service demos and interviews with both vendors and users. It’s an honor just to be included in this report, let alone to have earned Forrester’s recognition as a “Strong Performer.” We’re delighted to have our archiving business recognized in this way.

As a snapshot of the archiving market, we feel the report offers three key insights worth reflecting upon.

 

TAKEAWAY #1: THE FORRESTER WAVE REPORT PUTS MIMECAST IN THE COMPANY OF AN INTERESTING MIX OF VENDORS 

We fully expected to see some familiar rivals in this report, and in this Forrester analysts didn’t disappoint. Yet there were a few surprises as well. Certain vendors that our customers frequently ask about somehow didn’t make the report.

On the other hand, there were some vertical-market specialists that rarely if ever come up in customer conversations, or even in other analysts’ archiving market research. We were also a bit surprised to see some well-known Enterprise Content Management (ECM) specialists in the mix.

 

TAKEAWAY #2: THIS REPORT SAYS A LOT ABOUT THE FLUID STATE OF ARCHIVING

Mimecast was founded in 2003 as an archiving SaaS provider. Archiving is in our DNA.

Understandably, other vendors bring their own unique origin stories. Those included here include companies with roots in records management, instant messaging, and content workflow automation. There are vendors here who rose to success by focusing on call center customers, financial services providers, law firms, and other verticals.

What brings us all together? The domination of knowledge work, the emergence of information retention regulations, and the spiraling legal exposure that all organizations face.

 

TAKEAWAY #3: WE DO WHAT WE DO THANKS TO OUR CUSTOMERS

We developed our proprietary Mime|OS both to leverage cloud economies and to overcome cloud scale, performance, and other challenges. Then, as we all know, the web matured, and with it, cybercrime. As these threats morphed and mushroomed, our customers’ needs expanded.

In responding to these needs, we found that Mime|OS provided the ideal foundation for delivering new categories of security and continuity services. More recently, our Mime|OS and unified cloud architecture have proven a boon for simplifying the buildout of our API library, which in turn will let us accelerate the pace of service expansion.

Further, without our customers, there’d be no Legendary Customer Success.

 

THANKS FOR THE PRIVILEGE

So again, we’re indebted to the analyst community for recognizing our hard work and accomplishments. We also recognize the contributions of our partners, for teaming with us, and sharing our successes. Finally, infinite thanks to our customers. You keep us focused and offer vital course-correction in this fast-paced world.

We wouldn’t have it any other way.

The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc.

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