David Hood

by David Hood

Director, Technology Marketing, Mimecast

Posted Dec 05, 2017

All clouds have bad days. Are you prepared? 

You’ve migrated your company to Office 365™ for the benefits that come with moving to the cloud. But even with the cost savings and agility that can come from a cloud-based email solution, there’s one fact you can’t ignore – all clouds have bad days. We see it in the headlines, where disruptions impacting Amazon, Google, Apple, and, yes, even Office 365. Unfortunately, it’s highly likely that these events will occur in the future as well. So what’s an organization relying on Office 365 email to do?

As an administrator, any problem with a cloud service that the organization relies on is tricky. When things are working, the benefits are obvious. When things aren’t working as expected, the problems are glaring. End users get frustrated and administrators often have little that they can do to restore key systems. With that in mind, here are a few things you can do to make sure productivity remains high, or so that you, as an administrator, can provide information updates to your staff.

Interruptions in service cause organizations to address far-reaching business ramifications. According to the 2016 IHS Markit study, North American companies lose up to $700 billion a year related to IT outages. This includes a 78 percent loss in employee productivity, not to mention the impact to customer and partner trust.

Of particular interest is the June 2016 outage that impacted most of North America. This event happened when an upgrade to Exchange Online Protection slowed down Office 365’s ability to check inbound and outbound emails to see if they were spam. Because throughput was degraded, considerable email delays occurred. 

Want more great articles like this?Subscribe to our blog.

Get all the latest news, tips and articles delivered right to your inbox

David Hood

by David Hood

Director, Technology Marketing, Mimecast

Posted Dec 05, 2017

You may also like:

Office 365 Email Security – How to Face the Challenges

Mitigate risk while moving to the cloud.…

Mitigate risk while moving to the cloud. If there’s one thi… Read More >

David Hood

by David Hood

Director, Technology Marketing, Mimecast

Posted Nov 21, 2017

Office 365™ Isn’t the Archiving Powerhouse You Think It Is

Office 365 doesn’t actually provide all …

Office 365 doesn’t actually provide all the archiving capabi… Read More >

Margot Carmichael Lester

by Margot Carmichael Lester

Mimecast Contributing Writer

Posted Oct 06, 2017

Office 365 Is Down, Again

Monday Blues for Office 365 Users  …

Monday Blues for Office 365 Users  Office 365 down Em… Read More >

Mimecast Contributing Writer

by Mimecast Contributing Writer

Mimecast Contributing Writer

Posted Sep 18, 2017