Yesterday’s Microsoft Outage Shows Value of Contingency Planning

Yesterday Microsoft confirmed it had an email outage on Exchange Online and Office 365. But they are not the only ones to have experienced this problem.  Their cloud competitors like Google and even Facebook have had the same problems in the last few months. And if you have your email server in house you may well experience downtime much more frequently.

It is important to say that all email and cloud services will have downtime – some of it planned and some not.  But when it happens it is always frustrating and disruptive. But you can do something about this.

It is for this very reason we said on our blog yesterday that two clouds are better than one.

The cloud presents a very compelling business case for customers looking to reduce the cost and complexity of their email environment. Many have already moved to the cloud or will in the coming months and years.

But when you move critical services and data like email to the cloud you must also plan for the inevitability – albeit rare - that the service will go down - just as you would with business continuity solutions on your own infrastructure if you kept it in house.

As it happened, we also announced yesterday our own suite of services for Office 365. These include business and email continuity services designed to give customers just the kind of protection we are talking about here in the event of downtime to Office 365, as was experienced yesterday.

We have provided these continuity services for other platforms for some time, protecting our customers against planned and unplanned downtime of their email be it Exchange, Google Apps or Lotus Notes.

So don’t let yesterday’s events put you off the cloud or Office 365 for that matter.

But if you are on Office 365 already (or thinking about it) or indeed have on-prem or other cloud email providers – do look again at your contingency planning. How will you cope when (not if) your email service is unavailable?

The cloud is great. But two clouds are much better than one when it comes to your business critical applications like email.