Mimecast Outage – Update for Customers on Service63 and Service64

Customers hosted on our Service63 and Service64 cluster pair should expect a loss of service for the next hour. Regrettably we have suffered a hardware failure on that system which is affecting the backend storage arrays.

In order to resolve this problem we must take the entire cluster offline for a period of time. Unfortunately there is no alternative for customers hosted on this cluster.

We are very sorry for this further inconvenience. This short outage will only affect customer hosted on Service63 and Service64. Our Incident Hotline is available on 020 7843 2302

Please continue to check this blog and our twitter feed https://twitter.com/mimecast for more details. We will provide more updates throughout the day.

Thank you again for your patience.


Previous updates and email routing information can be found here.

Mimecast Outage – Status Update – 1045hrs

Mimecast Service Outage – Status Update – 0930hrs