Feedback

Customers Overview

Support

Mimecast has grown rapidly since its launch in 2003, and now serves thousands of organizations and millions of users worldwide. Along with the quality of our products and services, and our track record for innovation, that growth is built on our focus on excellent customer service.

Quite simply, we always strive to deliver excellent customer service – we’re committed to enabling you to get the most from your Mimecast services, drawing on responsive support and industry-leading education and training services.

Make the Most of Mimecast

Make sure you’re not missing out: Our range of products and services offers you a rich feature set, so why not check that you are taking advantage of everything on offer? Take a look at the features on offer and make sure you and your users are not missing out

Get the support you need, when you need it: Our support engineers are here to help. Their understanding of email management issues is second to none and they are dedicated to using their expertise to get your email working for you, instead of you working for it. Learn more about Mimecast Support Services.

Enhance your knowledge of Mimecast services: Attend instructor-led training courses or use self-service online education tools to increase the value that your organization gets from your Mimecast service. Most of these education tools, including our online training courses, are provided free of charge to our customers. Find out more about our Education and Training.

Mimecast is designed to grow with your business needs: See how you can upgrade your current Mimecast service subscription to take advantage of additional benefits that Mimecast has to offer.

What Our Customers Say

“In fact, the difference in the quality of service is such that I would gladly pay more. There is always a knowledgeable and responsive support person to talk to.”
- Irene Alhadeff, IT Manager, Club Travel

 

“Mimecast’s support team is incredibly proactive. It’s rare that we find a problem before they know about it... normally we get an email from them before we even know there is something going on... and they’re already working on it.”
- Sean Power, IT Security Manager, Lathrop & Gage LLP