Support Services

Support Services to suit your business requirements:

• Mimecast Standard Support: included with all Mimecast purchases. This level of support provides unlimited access to the Mimecast knowledge base, online help, system monitoring services, and standard email support only.

• Mimecast Business Support: includes all the benefits of Standard Support plus telephone access to Mimecast support engineers during business hours.

• Mimecast Priority Support: includes all the benefits of Business Support plus a preferential service level agreement, 24x7 telephone access to Mimecast support engineers, and a one-on-one online account tour and overview of the Mimecast account.