Email Continuity

When email is not available your business can easily grind to a halt.

Email downtime is a source of real aggravation, lost productivity, reputation risk, potential regulatory consequence and lost trade. Failures can result from software error, hardware failure, a storage problem, human error, a utility outage, a network problem, or a catastrophe such as a flood, fire or theft. Protecting the uptime of your email service and email data access is therefore a key responsibility of IT professionals.

Mimecast keeps users working during an outage

Delivering 100% email uptime to your business is now achievable by simply connecting your email server to the Mimecast Service. This means that your users can work uninterrupted in the event of any email outage.

Even in a catastrophic outage, Mimecast enables work to continue with:

  • Access new incoming email that can't yet be delivered to your primary email servers
  • Read, reply, forward from your personal email archive
  • Create new messages
  • Run rapid searches and access historic email (up to 10 years of data)

How does Mimecast email continuity work?

Disaster considerations you should be thinking about

Disasters come in many forms and have severe impacts on your business.  Planned events such as building power downs, system upgrades and office moves, even for a short time cause lost productivity and business.

Unplanned long term disasters require more than just being able to access historic email. What happens to customers and partners wanting to conduct business during a disaster?

What happens during an outage ?

Your business may have a Disaster Recover plan in place to address outages. But have you considered the following procedures:

  • Convening of a crisis committee to assess the extent of the problems
  • Exploring various resolution scenarios before deciding on the most optimal
  • Who needs to be notified? Employees? Customers? Partners?
  • Do you have up to date contact details?
  • What method will you use to notify these contacts?
  • Can customers continue working with your business?
  • How do you reverse your DR plans upon resolution?

What Next?

 

  • Butterfield Bank "Unlike in 2004, this time during Hurricane Dean we were able to continue communicating with clients and staff. Even though we shut down our own services during the disruption caused by the hurricane our people were able to send, receive and store email through the Mimecast ‘always-on’ email service."
  • Osborne Clarke “Coupling this with our clustered exchange environment gives us a configuration to support our uptime best practice targets.” Nathan Hayes, Head of Infrastructure & Technology
  • Mills & Reeve "Continuous delivery of email is an absolute pre-requisite for our business moving forwards. Mimecast is unique in its ability to provide us with this vital service and is clearly leading the market in email management today." Graeme Low, IT Director

Mimecast provides email continuity software solutions for end-users through any planned or unplanned outage of the customer's email environment. Regardless of whether the problem is with the mail server such as a database corruption, or with a supporting system like an Active Directory outage, Mimecast ensures users can still work normally from a variety of email clients including Microsoft Outlook, mobile devices or a webmail interface. Mimecast provides data leak prevention and email antivirus solutions that work with your email client, combined with constant email monitoring and email archive services.

Mimecast delivers an email continuity solution as part of a unified approach to email archive service that can deliver 100 percent access to email, even during catastrophic outages and server recovery.

An exchange server spam filter can cut down on spam by up to 99.5% as part of Mimecast's exchange management system which also provides cloud based exchange archive solutions that maintains email compliance.