Service Management Course

training courses from mimecast

  • Technical instruction on the administration of the Mimecast service.
  • Task-based, instructor-led tuition, delivered either at the Mimecast office, or online.
  • Experienced instructors, with expertise in email management.
  • Presentations, demonstrations, group discussions and hands-on exercises.
  • The opportunity to ask questions and receive relevant, specific answers.
  • Comprehensive reference materials, with administration guidelines and exercises.

Audience

IT professionals tasked with administering the Mimecast service

Online Training

Duration: 2 days, 2 hours per day
Availability: Globally

Classroom Training

Duration: 1 day
Availability: Selected Regions

Objectives

Upon completion of the course, students will have an understanding of the following:

  • The Mimecast Administration Console and its navigation
  • Configuration of the  Mimecast account
  •  The use of LDAP and Journaling within the  Mimecast service
  •  The configuration and application of email management policies
  •  Mimecast best practice guidelines for initial account set up, email security and stationery
  • The various Administration tools
  • Tracking and Tracing of emails
  •  Attachment handling techniques
  • Email traffic Reporting
  • Troubleshooting
  • Continuity Tools and their use

Access privileges required

All areas of Mimecast at an administrator level.