What is your experience with Mimecast helpdesk?
Mimecast leads the way when it comes to customer service and support. Research from Enterprise Strategy Group found that Mimecast customers get more responsive support than customers of other SaaS vendors – indeed other vendor’s customers are almost twice as likely to encounter problems accessing timely support. Read the full report here.
We have a 24x7 helpdesk run by trained, email management-savvy engineers who can help you by email or telephone. If you need help, contact us.
Every customer is entitled to free email support.
Or, you can purchase one of two support options:
- Business support - telephone support during office hours
- Priority support - telephone support 24x7
How do you rate Mimecast support?
Mimecast has a fully indexed and searchable Knowledge Base, containing all you need to know about administering and using Mimecast.
Or simply follow the help links once logged into your Mimecast account.
- Video Tutorials
- Troubleshooting tips
- 'How do I...' tips
- Technical and user guides
- Functionality details
- Users for features
- Release notes