Healthcare Overview

Mimecast Unified Email Management cut the cost of maintaining compliant, secure, always-on email

In today’s economy, healthcare organizations must deliver even higher quality care to increasing numbers of patients while keeping costs under control. 

Healthcare IT professionals have an important role to play in addressing these challenges. They must invest in technologies that enable security and privacy while underpinning the processes that guarantee compliance and governance - and they must find ways to unleash the power of collaboration, mobility and innovation. 

More specifically, they have to contend with:

  • Complying with overall internal policies and external regulations.
  • Ensuring that messages are secure (encrypted) to comply with Meaningful-use Stage 2.
  • Managing the risks presented by the use of PHI and its transmission through email platforms.
  • Protecting against malicious or accidental leaks of confidential information or PHI.
  • Encrypting email that contains sensitive information and PHI, while being able to audit that encryption processes are being correctly implemented.
  • Tracking and tracing email to ensure full traffic oversight.
  • Correctly managing email data when required or referenced in patient data and being able to run timely and efficient eDiscovery processes.
  • Enabling and supporting mobile or remote workers, but continuing to enforce central email security policies on their communications.
  • Keeping their email management costs within budget while driving efficiencies and leveraging new technologies.

Email sits at the heart of this challenge.  But how can healthcare IT professionals deliver an email solution that strikes the right balance between flexibility and control, in a multi-device email environment – and without adding new layers of cost and complexity? 

The Mimecast Solution:  Flexibility and Control

Mimecast Unified Email Management for Healthcare provides a set of key email technologies that help IT departments manage governance, risk, regulatory compliance and end-user mobility, all without deploying extra hardware or software on site.

Mimecast Unified Email Management for Healthcare provides a set of key email technologies that help IT departments manage governance, risk, regulatory compliance and end-user mobility, all without deploying extra hardware or software on site.

Healthcare providers are realizing measurable benefits from a set of integrated email management tools that brings together:

  • Security: Industry–leading email security and granular, healthcare specific data leak prevention, ensuring the security of PHI in emails through email encryption.
  • Archiving: Ten years of internal and external email securely stored, yet instantly accessible.
  • Compliance: System administrators can leverage an array of tools such as audit, track & trace, HIPAA and HITECH security policies and retention of all historic email data, providing you with maximum efficiency for eDiscovery.
  • Continuity: ‘Always-on’ email for Outlook, Blackberry, BES and smartphone users, while central email security policies remain
  • Mobility: Support for personal email archive access via Windows Phone, iPhone, Android and Blackberry

Resources

  • How it works

    Mimecast services for Healthcare

  • Mimecast in Healthcare

    Detailed exploration of the challenges facing healthcare organizations, and how Mimecast addresses them.

  • Healthcare CIO Summit

    Healthcare CIO Summit, Dallas, TX
    Feb 24th – 26th

Healthcare
Transform ROI

Email management is often taken for granted, but the cost and complexities involved can be significant.

It is vitally important that email is safe, secure and reliable:

  • Protected against spam, malware, social engineering attacks and preventing confidential data leaks
  • Supporting mobile users across multiple devices
  • Delivering 100% service availability 24 hours a day
  • Maintaining a permanent record for compliance or litigation protection.

However, on-premise email management solutions are simply not designed to meet all those challenges cost effectively.  In fact, simply adding up the cost of your email environment - from server to software to risk management and staff costs – quickly demonstrates that running everything in-house means spending far more of your budget on maintenance than innovation.

It doesn’t have to be that way.  To find out how you can strip away cost and complexity, to transform email RIO, download the "total cost of email" whitepaper.

Resources

  • The Total Cost of Email

    Find out how you can strip away cost and complexity, to transform email RIO

  • Healthcare CIO Summit

    Dallas, TX
    Feb 24th – 26th

Healthcare
HIPAA Compliance

Addressing HIPAA and HITECH regulations and compliance rules requires Healthcare organizations like yours to add technology to your IT infrastructure that is unique to your industry. At Mimecast we understand this uniqueness and have developed a set of unified information management tools that will help you address your HIPAA and HITECH obligations.

The three core parts of the HIPAA privacy regulations, and how Mimecast helps you address them are.

EDI (Electronic Data Interchange) Rule, S162.1000

Which introduces a set of standardized electronic code sets and terminology for healthcare IT, so as to avoid confusion and problems with data interchange between organizations.

Mimecast UEM for Healthcare supports your existing healthcare code sets and can migrate control policies from incumbent providers, or add HHS 4010/5010 codes to new installations, for example ICD9, ICD10 libraries.

Security Rule. S164.306

Applying protections to the Confidentiality, Integrity & Availability (CIA) of health information that is housed or transmitted electronically and pertains to a person.

Mimecast UEM for Healthcare provides elegant and granular policy and content control, with integrated encryption of data in use, rest and transit.

Privacy Rule. S164.502

Requires your organization to protect PHI (Protected Health Information), but also allows its “de-identified” disclosure.

Mimecast UEM for Healthcare combines the rich content control and encryption tools with a powerful DLP engine that detects and reacts to PHI breaches in email and documents.

Since 2009 HITECH has brought changes and improvements to HIPAA which have redefined key areas such as the reach of the regulations, to include “covered entities”, the process you must go through for breach notification and lastly increasing the economics of enforcement.

Healthcare
Case studies

Mimecast Unified Email Management is helping US healthcare organizations cut the cost of maintaining compliant, secure, always-on email that supports mobility and collaboration.

UT Medical Center “Overall, we estimate that UT Medical Center saved 60% on IT costs with unified email management from Mimecast.” - Jerry Hook, Manager of Windows Systems, UT Medical Center

Read the Case Study

Memorial Hospital of Converse County “Mimecast saves us a great deal of time, particularly when it comes to responding to requests to locate specific emails. We used to take hours or sometimes even days to respond—now we have the answer in just minutes.” - Dave Patterson, CIO Memorial Hospital of Converse County

Read the Case Study

Summers Laboratories Inc “With Mimecast, we get a comprehensive solution that includes AS/AV, continuity and archiving at a great value. We had expected to invest a lot more, but Mimecast is very cost effective, especially when we compared its cost with that of an on-premise solution.” - Max Rice, Technology Director, Summers Labs

Read the Case Study

Healthcare
Partner with us

“Mimecast’s Channel Program has enabled us to introduce a profitable business model by driving recurring revenue.” - J.R. Haag EVP North American Sales, Bishop Technologies

If you want to drive revenue by offering healthcare IT managers a cloud-based email management solution designed to decrease their IT costs while supporting compliance, mobility and collaboration – the Mimecast Partner Program is for you.

How We Create Success Together

Mimecast is dedicated to creating a global community of trusted partners whose propositions and expertise complement our own. The goal of our program is to develop exceptional partner relationships - to mutually provide customers with unmatched email performance.

Our partner program is all about realizing the benefits of co-operation. To that end, we ensure that partners’ revenues are protected so they don’t lose out having put the hard work in.

  • Industry leading margin and recurring revenue – Create predictable revenues, and your margin remains the same throughout the lifecycle of the customer
  • Deal registration program – Protection for partners registering sales opportunities
  • Renewal and customer protection – Our ‘poacher’s penalty’ means a partner that tries to poach a renewal customer from another partner only receives a maximum of 2% margin
  • Loyal customers - A 97% customer renewal rate speaks for itself. Customers archiving their email data with Mimecast are joint customers for life
  • The Mimecast Partner Portal – Register opportunities, create quotes, place orders and access useful sales and marketing tools to ensure that you are perfectly equipped to sell
  • Free training, sales and marketing resources – Leverage our expertise and assistance whether you choose to use the service internally or offer Mimecast UEM as a service.

A Technology your customers will love:

Our one platform approach allows companies to consolidate and simplify their email management while acquiring powerful email disaster recovery capabilities.  Your customers will recognize benefits such as:

  • “Always on email” backed by 100% service availability SLA – Translates into no service liability for our partners, making it a genuinely low risk, high-reward partnership. We take on the responsibility of the SLA but transact the customer revenue flow through you
  • Emails never lost again – End-users can find what they need when they need it, reducing the cost and frustration of email retrieval
  • Data protected and corporate policies applied to restricted information – Our solution provides a full data and access audit trail while delivering the flexibility to meet customers’ corporate governance and compliance requirements
  • Seamless Outlook delivery with a bottomless inbox – Allows end-users to maintain their message streams without hitting the “space restriction” wall.

Resources