Mimecast Email Continuity is the only cloud-based solution that steps in automatically to deliver email to end users during planned and unplanned outages of your Microsoft email service.  Key benefits include:

Guard your revenue and reputation during an email outage

Mimecast ensures you’re always able to communicate with your customers and that, even during an email outage, your users can continue working uninterrupted – with all email policies in force.

Service options to support complete email availability

Our email continuity service supports Outlook, webmail and smartphones – offering uninterrupted email and calendar information for office staff, remote workers, people on the move, and employees in temporary locations.

100% service availability SLA

We have a network of geographically dispersed, highly-secure data centers, each with built in safeguards to protect against individual device or media failure. This means we can offer a 100% service availability SLA

Stay compliant and reduce security risks

During email outages employees often switch to personal email accounts to maintain email communications, but with the Mimecast Email Continuity they won’t have to. And, when combined with our email security and archiving services, all your usual email security and retention policies will continue to be enforced during any outage.

Archive access during an email outage

Because Mimecast is independent of your affected systems and networks, you have uninterrupted access to your last 58 days’ email. If you are also a customer of our archiving service, you’ll be able to access your full email archive during any email outage.

Upgrades and migration whenever you choose

Mimecast gives you the option to schedule maintenance at any time. Essential work can be done during normal working hours without affecting email use – saving you money on out-of-hours costs and making maintenance less disruptive and easier to manage.

Budget-friendly, future-proof

Any IT investment you’ve already made will not be wasted. Our email continuity solution integrates with your existing systems, whether they are on-premise or hosted. And because we are ‘cloud-based’, you won’t need to buy any additional hardware or software – reducing complexity and cost.

Mimecast Mobile Access builds on our core email continuity service – extending it to the BlackBerry smartphones that have rapidly become critical communications tools for many decision makers.

How it works during an email outage

Simple to deploy & manage:

• Switch corporate MX records to point to Mimecast
• Route all outbound traffic through the Mimecast platform
• All inbound and outbound email is automatically retained for 58 days (even longer if used with Mimecast’s  email archiving service)
• Email journaling captures and retains internal email

Outlook email continuity:

• Mimecast Outlook client application optionally installed
• When Exchange is offline, the Mimecast Outlook client automatically sends and receives email via the Mimecast service
• Once Outlook has reconnected to Exchange, the Mimecast Outlook client automatically synchronizes with Exchange and removes duplicate messages

BlackBerry email continuity:

• Mimecast's BlackBerry smartphone application is deployed via BlackBerry Enterprise Server (BES)
• When Exchange, BES or associated network infrastructure is offline, an administrator activates Mobile Access through the Mimecast administration console
• BlackBerry smartphone connects directly to Mimecast to send and receive email
• When servers are back online, administrator de-activates BlackBerry continuity service

Mimecast Personal Portal email continuity:

• Simply inform users of the Mimecast Personal Portal URL
• Users can connect to Mimecast Personal Portal from any web browser at any time
• Full email functionality for reading, replying, composing and sending emails and attachments
• New and historical email and calendar information available – plus access to a minimum of 58 days of archived email