Are you an IT expert that loves solving problems?
If you are interested in accelerating your career in an IT company that is making a real impact and you can troubleshoot problems telephonically (without remote access) this job is for you.
About Mimecast
Not many people can say that they work for a business that has achieved 7,579% growth globally. In recognition of this Mimecast recently ranked 5th on the Deloitte Technology Fast 500 EMEA, a ranking of the 500 fastest growing technology companies in Europe, the Middle East and Africa (EMEA). Check out our website to find out about the other major Industry awards Mimecast has achieved to date.
We understand that success is built on our people and therefore we take hiring very seriously. Only people that represent our passion, energy and commitment to service excellence will be considered for a rare spot in a Company that is genuinely going somewhere fast.
To ensure continued accelerated growth we are looking for brilliant people to join our super charged Team where your energy and commitment will have a direct effect on your own value creation. To be successful you need to be excited by the opportunity to apply your progressive knowledge and thinking as well as the opportunity to continually stretch and learn. You will not be 'a number' so with that comes greater responsibility and commitment. Be ready to operate at full capacity!
The role
Mimecast South Africa requires high performing Customer Support Engineers to join its global service desk or Global Network Operations Centre (GNOC), from which all support, customer services and technical operations monitoring takes place. The South African GNOC services the SA, UK and US regions 24/7.
This requires all GNOC staff to be available for standby in rotating shifts as rostered.
The successful candidates will have an excellent understanding of TCP/IP networking and internetworking, messaging technologies and messaging security technologies.
The Service Delivery Department is a fast paced and highly demanding environment. Candidates must be self motivated and dynamic individuals who are able to work under pressure with limited instruction and direction.
The person we are looking for
The Customer Support Engineer needs to be a naturally enthusiastic customer service orientated techie who is looking for a role that places them at the forefront of cutting edge technology and innovation with an established solution set. Mimecast is in a phase of hyper growth and therefore requires someone who thrives in a fast paced and demanding environment. The successful candidate must possess a strong appreciation of customer service excellence, problem ownership and effective problem resolution skills.
Key Responsibilities:
- Technical support case handling and troubleshooting
- Case escalation and ownership
- Customer communication and feedback
- System alerts handling and resolution
Essential Skills:
- In depth TCP/IP Networking and internetworking knowledge
- MS Exchange and/or other mainstream messaging & collaboration platforms (Sendmail, Exim, Postfix, Domino or Groupwise)
- Server, network, and enterprise applications and/or systems integration experience
- Must be fluent in English and able to articulate technical issues clearly over the phone and in writing.
- A culture of service excellence and problem ownership
- Effective problem resolution and troubleshooting /root cause analyses skills and experience.
- MCSE, MCTS, MCITP qualification or equivalent is essential
- A PASSION for excellent service and support!
Candidates wishing to apply are invited to forward their CV to melissa.cretikos@mimecast.co.za
Please note that only candidates with the required skills and experience should apply.
